FAQ

OUR TEAM

Listeragent for several years has been a landmark in e-commerce of luxury items. As pioneers of this field, we trusted and invested in this revolutionary sales channel to create and then consolidate a brand that would ensure a wide coverage of the most popular brands in the field, with a significant price savings and competent service, fast and reliable . Many newspepers talked about us and the numbers on the main online sales platforms reveal a highly respected reputation. These achievements were made possible thanks to a a close-knit organizational structure and promotional and logistic investments that enabled us to maintain the distinct position of leader in the field.

OUR DATABASE

The companies that put their items on electronic markets through our platform are carefully selected and we guarantee a diversified sample and the respect of every legal requirement and authenticity of the items.
Through our search engine you can easily identify the items of your interest. All our items have a presentation board drawn up with great detail and high-definition images.

HOW CAN I ORDER? 

Through the new virtual shopping cart, you can now easily select items of your interest directly from our database and the payment with the method you prefer among those we accept. ATTENTION: For the Italian buyers, they are obligated to communicate the fiscal code or the VAT number in case of invoice.
We are also more than willing to reply to all your questions about the technical features of the items, their availability, and any other matter related to the sale. The purchase itself can therefore be finalized even with direct contact. Send the request (via mail, phone, fax) with the name of the item. You will get in a very short time our order confirmation, containing all the details to complete the purchase.

WHAT GUARANTEE DO I HAVE ABOUT THE AUTHENTICITY OF MY PURCHASES?  

All new items for sale on Lister Agent which come from Italian Jewellers and / or jewellery companies endorse the warranty at the moment of sale and will send the receipt or, on demand, the commercial invoice (after confirmation of reception of the item and satisfaction).

HOW CAN I KNOW THE STATUS OF SHIPMENT OF MY PURCHASE ?

All shipments are made by Lister Agent through UPS, DHL, FedEx or TNT. You can at any time check the shipping status by accessing the service from the shipping company site, simply by entering the tracking number that we provided at the time of shipment. Our Customer Service is available for any information or help.

AFTER HOW MANY DAYS WILL I RECEIVE THE PURCHASED PRODUCTS? HOW MUCH DO THE SHIPMENTS COST?

Shipping methods and costs can be established through agreements between the seller and the buyer according to their respective needs. Standard shipping costs for Italy are Euro 20.00; for the EEC they are Euro 50.00 and for the USA and Canada they are $ 118,54 (Euro 100). For Asia and Oceania Euro 100.00. For other destinations ask for a quote.

Delivery times are indicative and are expressed in working days. The product is shipped within 72 hours of receipt of payment and is normally delivered within 24/48 hours. These times are valid only and exclusively for the Italian territory. For foreign countries the procedures could be lengthened. At the time of shipment it is our custom to send the buyer the tracking number of the package to track it online to its destination.

It is also possible to insure the value of the package. The cost of this service is equal to 3% of the value to be insured and therefore in case of loss of the package or non-delivery you will be fully refunded of the value of the product.

Return Rights

The ended purchases are regulated by Legislative Decree 185/99, as amended, which transposes EU Directives 97/7/EC and 2000/31/EC. In compliance with that rule, you can exercise the right of withdrawal only under the following conditions:
- Items must be returned in their original packaging. Items must not have been tampered with or damaged .

- The communication of return must be made in 14 days after the reception of the item.

- The cost of returning of the item rest at the expenses of the buyer, unless he can not prove a lack of conformity to manifest within two months of delivery of the goods.

- Any expense for a repair or return of the items must be authorized in advance.

WHY THE PRICES ARE SO COMPETITIVE?

Lister Agent establishes the sales price agreed with the Jewellers and / or gold companies with which it collaborates. A retail store can not compete with our prices, due to the fixed costs typical of a physical store and the "value chain" characterized by many passages. WARNING: in the field of jewelery, watches and luxury items, a too low price is an indication of poor quality of the item and / or suspect authenticity.

Lister Agent on the contrary makes of the professionalism and reliability the added value of its offer and through the strict selection of customers and their samples ensures the authenticity of all items placed on the market. . The need for dealers to ensure adequate rotational speed of the goods for sale, while it obliges them to accept substantial price reductions to make their products appealing to a large audience of customers, on the other hand opens up substantial opportunities savings for buyers. The e-commerce is also the preferred channel to embrace a consumer vast and facilitate comparison of products for consumers, promoting greater competition. Here, in simple words, the reasons behind the massive use of price leverage for online sales. It is then up to the buyer to distinguish the occasion by the scam. With Lister Agent, averted any danger inherent in the authenticity of the products, on your screen will be only big business!

WHEN I WILL GET THE ITEMS PAYED THROUGH BANK TRANSFER? 

Shipments of items paid by bank transfer are made within 72 hours of receiving payment. To speed it up, we suggest You to send the copy of the bank transfer through e-mail to info@listeragent.com

WHICH PAYMENT SYSTEMS ARE ACCEPTED? 

We accept the following payments: PayPal, Bank transfer, Postal money order, Western union. Other methods to evaluate, at the express request of the purchaser.

IT IS POSSIBLE TO TAKE THE ITEMS BY PERSON?

Hand delivery is possible in our office. If the buyer chooses this option we require an earnest money that is of 20% of the price of the item: the rest will be paid on delivery.

VAT SCHEME

According to the law Lister Agent applies the VAT of 22% on sales to private customers resident in the EU. 

• For taxable persons resident in a Member State, it will be issued a not taxable VAT invoice according to Article 41, paragraph 1, letter a), L. 427/93 upon presentation of an active VAT number to which the invoice will be sent.
• For persons residing in a State outside the territory of the Union, it will be issued a non-taxable VAT invoice according to art. 8, paragraph 1, letter a) Presidential Decree 633/72 provided that the shipment actually directed toward that State. Rest is understood that any duties or customs charges imposed by the legislation of the country of final destination will be covered by the buyer at their expense.

In both cases, shipping and insurance (obligatory) for the full value are at the expenses of the buyer.

Please contact us for all cases different from those specified.

WHY SHOULD I REGISTER MYSELF ON THE SITE? 

Through the registration you will be included in the mailing list of our Newsletter: these are sent weekly to all registered members on our website in order to inform them of our new arrivals and our Best Offers with always very special prices.

IMPORTANT

Lister Agent tries to meet each customer that is notr satisfied with his purchase, replacing the item or refunding the amount of the 100%. Our trade policy has as its sole purpose is to satisfy and pay the utmost confidence in the customer. If you have other questions or requests, please contact our Customer Service via e-mail, Skype, Phone, Facebook or contact us through our online Chat. We will be happy to help and advise you and give you any information.